Return & Exchange Policy
Our 100% Satisfaction Guarantee
At Natural Bodrum, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 100% money-back guarantee within 30 days of your purchase date—no questions asked.
Returns
• Eligibility: You may return any item within 30 days of purchase, provided it is in its original packaging.
• Process: To initiate a return, please contact our Customer Service team at [email protected]. We will provide you with instructions and a return address.
• Refunds: Once your returned item is received, we will process a full refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement.
Exchanges
If you would prefer an exchange, we’re happy to help. Please reach out to us at [email protected] with details, and we will assist you in arranging a replacement.
Damaged or Defective Items
In the rare case that you receive a damaged or defective item, please contact us immediately with your order details and a photo of the issue. We’ll provide a replacement or a full refund.
Contact Us
For any questions or assistance with returns or exchanges, please reach out to us at:
Email: [email protected]
